Privacy Policy

DTI Tech is the trading name of DT Innovation Limited.

We provide IT procurement, channel reseller services, technology consultancy, managed services and related support services.

For data protection purposes, DT Innovation Limited may act as a controller for account, sales, marketing, billing, procurement and website data.

Where we process personal data on behalf of a Customer as part of a managed service, support service or project, we may act as a processor.

UK GDPR transparency requirements include telling individuals about the collection and use of their personal data, including purposes, lawful bases and individual rights.

We may collect:

• name
• job title
• business email address
• business telephone number
• company name
• billing address
• delivery address
• purchase history
• quotation and order details
• support requests
• device, licence or asset details
• portal login details
• IP address and website usage data
• payment and accounting information
• communications with us

We collect personal data when you:

• visit our website
• create an account
• request a quotation
• place an order
• contact us by email, phone, form or portal
• receive support
• attend a meeting
• subscribe to updates
• interact with our suppliers, distributors or service partners as part of an order or service

We use personal data to:

• create and manage accounts
• provide quotations
• process orders
• arrange delivery
• manage returns and warranty claims
• provide support and managed services
• manage licences and subscriptions
• send service updates
• issue invoices and manage payments
• comply with legal and tax obligations
• prevent fraud and misuse
• improve our website and services
• send relevant B2B marketing where permitted

Depending on the context, we rely on:

• contract performance
• legitimate interests
• legal obligation
• consent, where required
• vital interests, only in exceptional circumstances

Our legitimate interests include operating a B2B IT reseller business, providing customer service, securing our systems, managing supplier relationships, preventing fraud and communicating with business contacts.

We may share personal data with:

• distributors
• vendors
• manufacturers
• couriers
• channel service providers
• managed service providers
• payment providers
• accountants and professional advisers
• insurers
• cloud and hosting providers
• regulators or authorities where required by law

Where orders are fulfilled by third parties, relevant contact, delivery, order and support data may be shared with those parties.

Some vendors, cloud providers, distributors or support partners may process data outside the UK.

Where required, we will use appropriate safeguards such as adequacy decisions, standard contractual clauses, UK International Data Transfer Agreements or other lawful transfer mechanisms.

We keep personal data only for as long as necessary.

Typical retention periods include:

• enquiry data: up to 24 months
• customer account data: for the life of the account and a reasonable period afterwards
• order and invoice data: normally at least 6 years for accounting and tax purposes
• support records: for the service period and a reasonable period afterwards
• marketing data: until you unsubscribe or object

Individuals may have rights to:

• access their personal data
• correct inaccurate data
• request deletion
• restrict processing
• object to processing
• request data portability
• withdraw consent
• complain to the ICO

Organisations should tell people which rights they have, including access, rectification, erasure, restriction, objection and data portability.

We may send relevant B2B marketing to business contacts where permitted by law.

You can opt out at any time by using the unsubscribe link or contacting us.

We use reasonable technical and organisational measures to protect personal data.

No system is completely secure, and you are responsible for keeping your own credentials and systems secure.

For privacy queries, contact DT Innovation Limited trading as DTI Tech.

Email: info@dtinnovation.co.uk

Address: Unit C, Piccadilly Business Centre, Aldow Enterprise Park, Blackett St, Manchester M12 6AE

You also have the right to complain to the Information Commissioner's Office.